Shipping & Returns

1. Shipping Policies

1.1 Delivery Coverage

• We ship to all major cities and regions across US/NY, excluding remote or hard-to-reach areas (e.g., rural villages, islands).
• For international orders, we currently serve select countries in North America, Europe, and Asia.
• Note: Remote areas are determined based on carrier restrictions. Contact us for eligibility before placing an order.

1.2 Shipping Methods & Timelines

• Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.
• Domestic Shipping:
  • Standard: 3–7 business days via tracked ground service.
  • Expedited: 1–3 business days via express courier (additional fees apply).
  
  
• International Shipping:
  • Standard: 7–14 business days (duties/taxes may apply, paid by the recipient).
  • Express: 3–5 business days (fees vary by destination).
  
  

1.3 Shipping Costs

• Free Shipping: Orders qualify for free standard shipping.
• Expedited/International Rates: Calculated at checkout based on weight, destination, and carrier.

1.4 Tracking & Delivery

• A confirmation email with a tracking number will be sent once your order ships.
• Delivery delays due to weather, customs, or carrier issues are beyond our control. We will assist with inquiries.

2. Returns & Exchanges

2.1 Eligibility

• Non-Customized Items: Returns/exchanges are accepted within 30 days of delivery, provided items are unused, in original packaging, and accompanied by proof of purchase.
• Customized Items: Due to their personalized nature, returns/exchanges are not accepted unless the product is defective or incorrectly fulfilled by us.

2.2 Defective or Incorrect Orders

• If you receive a damaged, faulty, or misprinted item, contact us within 48 hours of delivery.
• Provide photos of the issue and your order details. We will replace the item at no cost or offer a full refund.

2.3 Returns Process

1. Email us at deosires717@hotmail.com with your order number and reason for return.
2. Ship the item(s) back to our designated address (customer responsible for return shipping costs unless the issue is our error).
3. Upon inspection, we will process your refund/exchange within 5–7 business days.

2.4 Refunds

• Refunds will be issued to the original payment method.
• Processing times vary by payment provider (e.g., 3–10 business days for credit cards).

3. Exceptions & Limitations

• Custom Products: Changes to design specs (e.g., colors, fonts) after production begins are not permitted.
• Perishable Items: No returns accepted for food, candles, or other time-sensitive goods.
• Final Sale Items: Discounted or clearance items are non-returnable unless defective.

4. Customer Support

• For shipping delays, returns, or questions, contact our team at deosires717@hotmail.com or visit our Help Center.
• We aim to respond to inquiries within 24–48 hours.